Refund Policy

Our Refund Policy

At SkillNectar ("we," "us," or "our"), we strive to provide the highest quality educational services. However, we understand that there may be circumstances where you may need to request a refund. This Refund Policy outlines the conditions under which refunds may be issued for our online training and certification programs.

1. General Refund Policy

Eligibility for Refunds

To be eligible for a refund, you must request it within 4 days of the purchase date. Refund requests made after this period will not be considered.

Conditions for Refunds

• The course or program content was not accessed.
• Technical issues with our platform prevented you from accessing the course or program.
• The course or program content significantly deviated from its description.

Non-Refundable Items

• Any courses or programs that have been partially or fully completed.
• Downloadable materials, e-books, and other digital products.
• Subscription fees after the subscription period has started.

2. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us at info@SkillNectar.com with your refund request. Include your name, the course or program name, and the reason for your request.
2. Verification: Our support team will review your request and may ask for additional details to process it.
3. Approval: If your refund request meets the eligibility criteria, we will approve it and proceed with processing.

3. Refund Processing Time

Once your refund is approved, we will process it within 7 business days. Refunds will be issued using the original payment method. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

4. Changes to This Refund Policy

We may update this Refund Policy from time to time. Updates will be posted on our website. You are encouraged to review this policy periodically. Continued use of our services after updates indicates your acceptance of the changes.

5. Contact Us

If you have any questions about this Refund Policy or need further assistance, please contact us at info@SkillNectar.com.